Complaints

Complaints / Feedback

 

If you wish to make a complaint to Sportscover in relation to our products or quality of service, or for any other reason, please follow the Step by Step procedure outlined below.

 

Step 1

 

If you wish to make a complaint about Sportscover in relation to our service or products or for any other reason, you may refer your complaint in writing or over the phone to the Internal Dispute Resolution (IDR) Department for review.

IDR Department

Sportscover Australia Pty Ltd
271-273 Wellington Road
Mulgrave, Victoria, Australia 3170
Phone: (03) 8562 9100       +61 3 8562 9100 (Int.)
Fax: (03) 8562 9111           +61 3 8562 9111 (Int.)
Email: idr@sportscover.com

Upon receiving your complaint, the IDR Department will provide a written response to you within 15 business days.

 

Step 2

 

If you are not satisfied with the response provided by the IDR Departnemt, you may refer your complaint to Lloyd’s Australia for further review.

Lloyd’s Australia Limited

Level 9

1 O’Connell Street

Sydney NSW 2000

Australia

 

Tel: +61 (0)2 8298 0700

Fax: +61 (0)2 8298 0788

If you remain dissatisfied with the response provided by Lloyd’s Australia, you may refer your complaint to the Financial Ombudsman Service. Please note that you may refer your complaint to FOS at any stage throughout the Complaints process if you so wish.

Lloyd’s Australia will provide you with the appropriate contact details for the Financial Ombudsman Service or click here to be redirected to the FOS website for further assistance.