General Insurance Code of Practice
The Insurance Council of Australia Limited has developed the General Insurance Code of Practice (‘the Code’), which is a voluntary self-regulatory code. The Code aims to raise the standards of practice and service in the insurance industry.
Lloyd’s and HDI Global Specialty SE–Australia have adopted the Code on terms agreed with the Insurance Council of Australia. For further information on the Code please visit www.codeofpractice.com.au.
The Code Governance Committee (CGC) is an independent body that monitors and enforces insurers’ compliance with the Code. For more information on the Code Governance Committee (CGC) go to www.insurancecode.org.au.
Complaints and disputes
If you have any concerns or wish to make a complaint in relation to this Policy, our services or your insurance claim, please let us know and we will attempt to resolve your concerns in accordance with our Internal Dispute Resolution procedure. Please contact Sportscover IDR in the first instance:
Sportscover Australia Pty Ltd
Locked Bag 6003
Wheelers Hill, Victoria, Australia 3150
Phone: (03) 8562 9100 +61 3 8562 9100 (Int.)
Fax: (03) 8562 9111 +61 3 8562 9111 (Int.)
We will acknowledge receipt of your complaint and do our utmost to resolve the complaint to your satisfaction within ten business days.